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Terms & Conditions

Thank you for taking the time to visit our Aflie & Bear website. If you do continue to browse and use this website you are agreeing to and be bound with the following terms and conditions of use, which together with our privacy policy governs Alfie & Bears relationship with you in relation to this website. 

The term 'Alfie & Bear' or 'us'  or 'we' refers to the owners of this website whose registered office is 63A Southway, South West Denton, Newcastle upon Tyne, NE15 7RB. The term 'you' refers to the user or viewer of the website. 

Ordering

Whilst we do make every effort to ensure all our items listed are in stock, we must inform you in the event of us not having the item you have purchased or require, we will offer you an alternative, later delivery date or full refund. 

All payments by credit card will be processed by Shopify Payments & Paypal securely. Alfie & Bear does not handle any card sensitive data for orders placed online.  For any information or queries regarding ordering with us please email info@alfieandbear.co.uk or call 07768972029.

Please note that all pictures may not be to scale and dimensions, colours and sizes should be checked before placing your final order. Also please be aware that as with all photography there maybe slight variations between colours. 

If you wish to cancel an order with us, please contact info@alfieandbear.co.uk as soon as possible.

Delivery 

All of our orders will be sent out using a Royal Mail delivery service. Currently we can only offer standard delivery with a dispatch time of 2-3 working days, this will be charged at £4.95 (greeting card orders only will charged at £1.50). Please be aware these costs apply to Mainland UK only. Surcharges may apply to the Highlands. 

Orders from European addresses will be charged at £20, and orders from the rest of the world £38. 

Please be aware that overseas customers may be eligible to pay local customs and or duties charges, these are not included in your payment to us, and we are not accountable to pay them. 

Please allow 14-21 days for international deliveries to arrive with you. 

Returns

If you are not satisfied with your Alfie & Bear purchase we are happy to offer an exchange or refund on your item/s. Providing it is returned in its original packaging and is in saleable condition. Returns must be sent back to us within 14 days of receipt. 

We are unable to reimburse return postage costs (only in the exception of faulty goods) but we recommend you retain certificate of postage in the event the parcel does not reach us. For any further returns information please contact info@alfieandbear.co.uk

Privacy

We make every effort to protect the privacy of our users and customers, we will never ask for any personal details that are not required as part of your transaction. Personal data collected by Alfie & Bear will be safely & securely stored and not shared with any third party. 

This website uses cookie to enable data to be stored and to ensure the site runs correctly. You can disable cookies in you browser or delete the cookies after visiting the site. 

Sharing

Please note that images on this site are the property of Alfie & Bear and property of the brands it represents within the site. If you would like to share an image please contact info@alfieandbear.co.uk or allow us a credit and link to the website on the use of the image. 

Alfie & Bear reserve the right to modify/change the website at any given time. Prices displayed are inclusive of UK VAT but exclusive of delivery costs.